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Job Description
The Support Analyst is the first point of contact for telephone and e-mail support for internal and external customers to provide a variety of technology services to end users and customers. Duties include documents client calls in the service request database, resolve requests relating to computer applications and hardware, maintain a log all incoming calls and requests into the Help Desk Incident Management Tool, ensuring expectations of customer service levels are met.


Requirements (Knowledge, Skills and Abilities)

• Must be able to work well in teams and independently within cross-functional teams

• Strong communication and interpersonal skills

• Strong general skills with Microsoft Office products (Word, PowerPoint, Excel, Project)

• Active Directory administration (e.g. password reset, permissions, account administration, restart print buffers)

• Able to install and configure web applications and database (SQL & Oracle) solutions for customer projects

• Ability to schedule hardware fixes

• Experience of Oracle and SQL Server relational database installation, configuration and troubleshooting

• Experience in Apache web server installation and configuration

• Understanding fundamentals of network architecture, TCP/IP communication

• Experience with SharePoint, Numara Footprints is an asset

• Bachelor degree in computer science or equivalent
  

Click here to apply online

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